Refund Policy

1. Overview

At ArchDrift, we stand behind the precision and utility of our AI Visibility Investigation platform. This Refund Policy outlines the terms under which refunds, subscription cancellations, and credit adjustments are processed for our services.

2. Free Tier & Investigation Trial Credits

We provide free trial credits (such as 50 initial investigation credits) to enable you to evaluate the platform before making any financial commitment. We encourage all users to explore the live simulation reports before upgrading to paid tiers.

3. Subscription Services & Cancellations

For monthly and annual recurring subscriptions:

• Cancellation: You may cancel your subscription at any time from your account settings. Your access will continue until the end of the current billing cycle.
• 14-Day Satisfaction Guarantee (New Subscriptions): If you are dissatisfied with your first paid subscription, you may request a full refund within 14 calendar days of your initial purchase date, provided less than 20% of your billing cycle credit allowance has been utilized.
• Renewal Charges: Subsequent recurring renewals are non-refundable once billed. Please cancel before your renewal date if you do not wish to continue.

4. Investigation Credit Packs & Custom Reports

One-time credit packs and customized enterprise investigation reports are consumed upon delivery of the query simulation results. Because compute resources and LLM API inferences are executed in real time, consumed credits cannot be refunded unless a platform technical failure prevented report delivery.

5. Technical Failures & Credit Re-Credits

If a system error, crawler timeout, or downstream LLM provider outage results in an incomplete or corrupted report, we will automatically re-credit your account balance or manually re-run the simulation at no extra charge.

6. How to Request a Refund

To submit a refund or adjustment request, email billing@archdrift.com with:

• Your account email address
• Transaction ID or invoice number
• A brief description of the reason for your request

Refund requests are reviewed and processed by our billing team within 3 to 5 business days. Approved refunds are credited to the original payment method.

7. Contact Information